Protecting Your Information is Our Commitment

pk77 ("we", "our", "platform") operates a fully Bengali-language online gaming service for users in Bangladesh. This privacy policy explains how we collect your personal information, for what purposes we use it, to whom we may disclose it, and how we keep that information secure.

This policy applies to the pk77 website, mobile-optimized pages, and all services under it. If you do not agree with any part of this policy, you are requested to refrain from using our platform.

This policy applies only to individuals who are 21 (twenty-one) years of age or older. Personal information from minors is not knowingly collected.

pk77 collects only the information necessary for the proper operation of our services. The information collected is divided into two main categories:

2.1 Information Provided Directly

• Name, email address, and contact details provided at the time of account registration
• Documents required for identity verification (national identity card or equivalent document)
• Financial transaction information: records of deposits and withdrawals through bKash, Nagad, or Rocket accounts
• Information provided when contacting the support team

2.2 Automatically Collected Information

• IP address and device identifier information
• Browser type, operating system, and screen resolution
• Information on which pages of the site were visited and how much time was spent
• Session information collected through cookies and similar tracking technologies
• Gameplay activity and betting history

The information collected is used for the following legitimate purposes:

• Account management: This information is essential for creating, maintaining, and securing your pk77 account.
• Processing financial transactions: To confirm deposits and withdrawals through bKash, Nagad, and Rocket.
• Identity verification: To prevent fraud and protect account security.
• Service improvement: To analyze user experience and enhance platform performance.
• Customer support: To resolve your issues through 24/7 live chat and email support.
• Responsible gaming: To help prevent problematic gaming by identifying unusual behavioral patterns.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communication: To send information about bonuses and offers, subject to your consent.

pk77 uses industry-standard security practices to protect your personal information. Our security framework is described below:

4.1 Technical Security Measures

• SSL/TLS encryption: All data transfers between your browser and our servers are completed through encrypted connections.
• Encrypted database: Stored information is kept in encrypted form so that unauthorized access is not possible.
• Two-factor authentication (2FA): An additional layer of security is maintained for account access.
• Firewall & intrusion detection: Our systems are continuously monitored.

4.2 Data Retention Period

Your information is retained for as long as your account is active and for as long as necessary to meet legal obligations after activity ends. Financial transaction records are kept for a specific period in accordance with applicable regulatory rules.

pk77 does not sell or rent your personal information for commercial purposes. However, information may be disclosed in a limited manner in the following circumstances:

• Payment processors: The minimum information necessary to complete transactions through bKash, Nagad, and Rocket is shared with the relevant service providers. Note that Rocket is the mobile wallet service of Dutch-Bangla Bank.
• Technology partners: Technology service providers that support platform operations, who are contractually bound to uphold our privacy standards.
• Legal obligations: When it is necessary to provide information as part of a court order, government directive, or legal process.
• Fraud prevention: When cooperating with relevant authorities in the investigation of financial crimes or fraud.
• Business restructuring: In the event of a business merger or acquisition, though this privacy policy will be maintained under new ownership as well.

pk77 uses cookies and similar technologies to improve website functionality and user experience.

6.1 Types of Cookies

• Essential cookies: Essential for maintaining login sessions and ensuring security; without these, the platform does not function properly.
• Functional cookies: Remember your preferred language and settings.
• Analytical cookies: Help us understand which parts of the site are used most, which assists in improving our services.

6.2 Cookie Control

You can accept or reject cookies at any time by changing your browser settings. However, disabling essential cookies may limit some services.

As an account holder at pk77, you have the following rights over your personal information:

• Right of access: You may request to know what information we have stored about you.
• Right to rectification: If your information is incorrect or incomplete, you may request a correction.
• Right to erasure: Where there is no legal obligation, you may request deletion of your information in certain circumstances.
• Right to restrict processing: In certain circumstances, you may request that we limit how your information is used.
• Right to withdraw from promotional communications: You may stop receiving marketing messages at any time.
• Right to lodge a complaint: If you have concerns about how your personal information is handled, you may contact us directly.

To exercise these rights, email us at [email protected].

pk77's services are for individuals who are 21 (twenty-one) years of age or older only. We do not knowingly collect any personal information from minors.

If we become aware that information from a minor has been collected accidentally, that information will be deleted immediately and the associated account will be closed. If you have any information regarding this, please contact [email protected].

Your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that:

• Data transfers are completed within the applicable legal framework.
• Third-party organizations are capable of providing protection equivalent to this privacy policy.
• Encryption is maintained throughout the entire path during data transfer.
• Your information is not used for any purpose beyond its intended use.

pk77 may update this privacy policy from time to time. When changes are made:

• The revised policy will be published on this page and a new effective date will be noted at the top of the page.
• For significant changes, a notification will be sent to the registered email address.
• Continued use of the platform after changes will be considered as acceptance of the new terms.

We therefore recommend reviewing this page regularly.

pk77 is a safe and reliable platform. Protecting user information is an integral part of our fair play policy. We make the following security commitments:

• Your payment information (bKash, Nagad, Rocket) is never disclosed to third parties without authorization.
• SSL encryption remains active at every stage of a transaction.
• When suspicious account activity is detected, immediate security measures are taken.
• Your personal information is never sold to advertisers or data brokers.